Privacy Policy

Henshaw Inflatables customer privacy notice

Registered name with companies House: Henshaw Inflatables Limited

This privacy notice tells you what to expect us to do with your personal information.

·   Contact details

·   What information we collect, use, and why

·   Lawful bases and data protection rights

·   Where we get personal information from

·   Links to third party websites

·   Cookies and automated information collection tools

·   Information of minors

·   How long we keep information

·   Who we share information with

·   Sharing information outside the UK

·   Access to and correction of personal information and opt out

·   How to complain

·   Security

·   Changes to this privacy policy

Contact details

Post

The Tythings Commercial Centre Southgate Road, Wincanton BA9 9RZ

Telephone

01963 332237

Email

vfarrow@inflatablesolutions.com

What information we collect, use, and why

We may collect personal information from you, from third party providers we partner with, or through cookies or other automated means. 

We define “personal information” as information about an identifiable individual. This might include your name, phone number, email address, mailing address, age, gender, payment details (including card or bank information for transfers and direct debits), purchase or account history, website user information (including user journeys and cookie tracking), call recordings, Information relating to compliments or complaints.

In general, you may visit the Website without providing personal information. However, in order to use certain features of the Website, we may need to collect personal information. This may include:

1.     When you register on the Website, we may collect your name and contact information.

2.     When you make a purchase on the Website, we collect information that will allow us to complete your transaction, including to process your payment and deliver your product. This would include your shipping and billing information, credit card information or other preferred payment means, and history of purchases.

3.     When you register a product with us, we may collect your name and contact information as well as information about the product you are registering.

4.     Customer service information or general account information. If you encounter a screen or page that requests information you do not want to share with us, you may choose not to enter the information and not to proceed on that screen or page.

5.     When you subscribe to our newsletter or complete an email or contact form we may collect your name and email address, as well as any preference information you may choose to provide.

6.     When you participate in a sweepstakes or promotion, we may collect your name, address, telephone number, email address or other information provided as part of the entry form.

7.     Marketing data from completing marketing preferences or surveys

8.     Request and claims data when you make contact with us for exchanges or refunds.

9.     Personal data you share with us whilst completing a product review. 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·   Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Where we get personal information from

Your browser or device: Information is automatically collected and analysed  from your device or browser when visiting our Social Media Pages, website or online advertising, or when opening or interacting with our emails.

Links to third party websites

We may provide links to other sites on the Internet for your convenience to locate related information and services. These sites, such as Facebook, Twitter, Instagram, and YouTube, have not necessarily been reviewed by us and are maintained by third parties over which we exercise no control. Accordingly, we expressly disclaim any responsibility for the privacy policies, information collection practices, content, accuracy of the information, and/or quality of products or services provided by or advertised on these third-party websites. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party.  To learn more about the information collected by social media platforms, please review their privacy policies and settings.

We also work with third party providers who provide services such as analytics or advertising.  They collect and process your information in accordance with their own privacy policies.  These third parties share your information with us which we may combine with any information collected by us.

Cookies and automated information collection tools

·         Cookies: The Website may use cookies and other tracking technologies to collect certain technical information about your visit. It can include information, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the type of operating system you are using, the date and time you accessed the site; the pages that you access while at the site, products and activities you have indicated an interest in, your manner of connecting to the Internet, the Internet address of the website from which you linked directly to our Website, other information about your geographic location, preferred language, and the domain name of your Internet service provider.

We use this information to make the Website easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Website to your particular preference or interests. We may use customized links or similar technologies to track email links that you click.

We may associate the information we collect using these technologies with your personal information in order to provide you more focused content when you visit the Website or when we communicate with you.

For further information related to our use of cookies and other tracking technologies please review our Cookie Policy.

·         Google Analytics: The Website may send aggregated non-personal information to Google Analytics for the purpose of providing us with the ability to conduct technical and statistical analysis on the Website’s performance. For more information on how Google Analytics may support the Website and use information sent from the Website, please review Google’s privacy policy available at: https://policies.google.com/technologies/partner-sites.

·         Web Beacons: A Web Beacon is an electronic image. Web Beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behavior. If you choose to receive emails from us, we may use Web Beacons to track your reaction to our emails. We may also use them to track if you click on the links and at what time and date you do so. Some of the third-party marketers we engage with may use Web Beacons to track your interaction with online advertising banners on our Website. This information is only collected in aggregate form and will not be linked to your personal information. Please note that any image file on a webpage can act as a Web Beacon.

·         Embedded Web Links: Links provided in our emails and, in some cases, on third-party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows us to understand how the link is being used by email recipients. Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the personal information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.

Information of minors

We do not intentionally seek to gather information from individuals under the age of eighteen (18). The Website is not targeted at minors, we would not expect them to be engaging with our Website or services. We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the Internet. If we become aware of any personal information that we have collected about minors, we will take steps to securely remove it from our systems.

How long we keep information

We will retain your Personal Data for as long as necessary for the purposes for which we collect it.  The period depends on the purpose for which we hold your information.  The criteria we use to determine when we will delete your data is as follows:

·         We retain data to the extent required by law (such as tax/bookkeeping laws);

·         We retain data such as Contact Data, Order Data, Payment Data, Request and Claim Data, and Communication Data to the extent relevant for limitation periods for potential claims (typically two to five years after date of a purchase);

·         We retain data such as Contact Data, Order Data, Marketing Data, Location Data and Preference Data as long as you have consented to receive marketing communication from us;

·         We retain Product Review Data as long as a product is available on our website or if you request to delete your review before that;

·         We retain data collected through cookies as mentioned in our cookie policy;

·         We endeavour to delete other data two years after your last interaction with us (such as last purchase or last communication) or directly after you have deleted your profile on our website, however we keep the invoices data as per statutory requirements.

Who we share information with

Others we share personal information with

·   Professional or legal advisors

·   Financial or fraud investigation authorities

·   Relevant regulatory authorities

·   External auditors or inspectors

·   Warranty and guarantee providers

·   Professional consultants

·   Organisations we are legally obliged to share personal information with

·   Emergency services

·   Publicly on our website, social media or other marketing and information media

·   Debt collection agencies

·   Suppliers and service providers

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Our Affiliated Companies: We may share your Personal Data within the scope of this Privacy Notice with other companies in the Wing Group, which we are part of.

Category of recipient: The WING Group is the world leader in inflatable boats, life rafts, flotation, dry suits, technical apparel, and other tactical and survival solutions for recreational, commercial, and military customers.

Country the personal information is sent to: Globally

How the Transfer Complies with UK Data Protection Law:
As the recipients listed above may be located anywhere around the world, your Personal Data could be transferred internationally. Whenever we transfer your Personal Data across borders, we will ensure that these transfers adhere to relevant data protection laws. If data from the EEA is transferred to countries outside of the EEA, we will implement appropriate safeguards to protect your privacy, such as agreements (Standard Contractual Clauses with a UK addendum or the UK’s International Data Transfer Agreement), additional measures for international transfers, or by transferring it to a country that provides an adequate level of protection. If you'd like to receive a copy of the relevant agreement sections, please contact us.

Access to and correction of personal information and opt out

You may request access to or correction of your personal information in our custody or control by making a written request using the contact information described above. We may take reasonable steps to verify your identity before making corrections or providing access.

You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us as described above.

If you no longer wish to receive information or marketing materials related to our products or services, please contact us as described above or use the unsubscribe link in the communication, where available.

Please note that your rights to access and correct your personal information, and to withdraw your consent to our collection, use or disclosure of personal information, are subject to applicable legal restrictions and reasonable notice. For example, if you withdraw your consent to certain uses or disclosures of your personal information, we may no longer be able to provide certain products or services.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Security

We employ physical, technical, and administrative procedures to safeguard the Personal Data we collect online. While we use these security measures on our website, you should be aware that 100% security is not always possible. 

Changes to this privacy notice

If we make any changes to this Privacy Notice that affect your privacy, we will notify you by email or by publishing updates on our Website or by other appropriate means. The latest version of our Privacy Notice can always be found on our Website.

Last updated

12th March 2025